Frequently Asked Questions
Everything you need to know about your Seiko timepiece.
Are all Seiko watches sold on your site authentic?
Yes, we are an authorized retailer. Every Seiko timepiece we sell is 100% authentic and includes the original manufacturer's packaging and a valid warranty card.
What is the typical shipping timeframe for a new order?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days, while expedited options are available at checkout for faster delivery.
What is your return policy for luxury watches?
We offer a 30-day return policy. The watch must be in its original, unworn condition with all protective plastics, tags, and boxing intact to qualify for a full refund.
Do Seiko watches come with a warranty?
Yes, all our Seiko watches come with a 3-year limited manufacturer's warranty that covers defects in materials and workmanship under normal use.
How do I care for my automatic Seiko movement?
To maintain accuracy, we recommend wearing your automatic watch daily or using a watch winder. You should also have the movement serviced by a professional every 3 to 5 years.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Affirm and Klarna for qualifying purchases.